Refund Policy

Last Updated: September 17, 2026

We want you to love your Santali purchase. If something isn’t right, here’s how we handle refunds and returns.

Eligibility for Refund/Return

A return or refund request must meet the following conditions:

  • The request must be raised within 48 hours of delivery.
  • The product must be unused and unworn.
  • The product must be in its original packaging with tags intact.
  • The product must not fall under our non-returnable categories mentioned below.

Non-Returnable Items

The following items are non-returnable:

  • Crystals, bracelets, and jewellery for hygiene reasons, unless received damaged or defective.
  • Products purchased as part of a discounted bundle set.
  • Customised or made-to-order items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please email us at santaliwebsite@gmail.com within 48 hours of delivery.

Please include:

  • Your order number.
  • Clear photos of the product.
  • Clear photos/videos of the packaging.

After verification, we will arrange a replacement or refund as applicable.

Refund Process

  • Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.
  • Approved refunds are processed back to the original payment method within 7–10 business days.
  • Shipping charges, if any, are non-refundable unless the return is due to our error.

How to Initiate a Return

  1. Email santaliwebsite@gmail.com or call us with your order number and reason for return.
  2. Our team will confirm eligibility and share the return instructions.
  3. Pack the item securely in its original packaging and ship it to the address provided by our team.

Contact

Email: santaliwebsite@gmail.com
Phone: +91 7683-893366 / +91 7853-015336