Shipping Policy
Shipping Policy
Last Updated: September 17, 2026
Where We Ship
Santali currently ships across India.
International shipping is not yet available but is planned. We will provide updates when international shipping becomes available.
Processing Time
Orders are typically processed and dispatched within 2–4 business days of order confirmation.
Handcrafted or made-to-order items may take slightly longer. Estimated timelines will be communicated at the time of order.
Delivery Time
Once dispatched, orders generally arrive within 5–8 business days, depending on your location.
Delivery timelines may vary during festive seasons or due to courier delays beyond our control.
Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on the order value and delivery location.
Order Tracking
Once your order is shipped, you will receive a tracking link via email/SMS so you can follow your order’s journey to your doorstep.
Packaging
Every Santali order is thoughtfully packed to protect your product and reflect our brand’s heritage aesthetic.
Delays
While we work with trusted courier partners, occasional delays may occur due to:
- Weather conditions
- Logistics disruptions
- Regional restrictions
- Courier-related delays
We appreciate your patience and will keep you informed in such cases.
Contact
For shipping-related questions, please contact us:
Email: santalwebsite@gmail.com
International Shipping – helpdesk@santali.org & exim@santali.org
Phone: +91 7683-893366 / +91 7853-015336
Address: Bhubaneswar, Odisha, India